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Customer service rep lied to me about billing cost as a result of service change

I recently requested a temporary change from my current grandfathered plan to an unlimited plan for one month.  When I was told I would lose the grandfathered plan, I said I was not interested.  I was then told I could have the unlimited plan permanently for $10 per month additional for the TOTAL bi

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Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

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